In an increasingly globalized workplace, the ability to communicate effectively across cultures and an organisation is critical.
The art of communication begins with oneself and extends to others. Creating greater quality communication experiences will lead to a greater human connection, will support the maintenance of rapport, an increase in self-confidence and happiness in the work place. This training sees communication as an experience for all parties and focuses on the element of achieving a quality experience for all.
Through the use of active participation individually and in groups and dynamic meditation techniques and tips, participants will practise quality communication experience.
An MP3 audio will be shared with each participant to allow for continued development of awareness.
Details
An individual’s experience of a communication episode reflects the cognitive, behavioural, and affective aspects of communication as well as the individual’s perceptions about the exchange process with the other party. A wide variety of topics will be covered with practical and immediate application within the training and after. Topics such as how words, thoughts, emotions, remaining calm, avoiding judgement and fear will be practised and learned. Awareness of self, of others and the environment is crucial for quality communication experiences and participants will learn how to enhance awareness.
Objectives
- Words have power: positive words and impact of our words
- Change your thought
- Focus on the positive
- Avoid judgement of self and others
- We are only responsible for our experience – do not sweat the small stuff
- How to avoid fear and anxiety
- As if for the first time
- Increase self-confidence, self-worth and visibility
- Trust to deliver good and not good information; keep it positive
- Maintaining rapport and experience greater human connection
- NLP mirroring (similarity-attraction theory)
- Understanding and managing emotions – the reptilian brain
- Remain calm and carry on
- The self-awareness and communication link
- The role of memory in the experience